Déclaration de confidentialité

Louis Ruys B.V. is the data controller responsible for the processing of your personal data.

• Address: Ohmstraat 5, 3335 LT Zwijndrecht, The Netherlands
• Email: info@louisruys.com
• Telephone: +31 (0)78 684 9494
• Website: https://www.louisruys.nl/

When you visit our webshop or place an order, we may process the following personal data:

• Name and address details: Name, address and place of residence for delivery and invoicing purposes.
• Contact details: Email address and telephone number for order confirmations and shipping updates.
• Company details: Company name and VAT number (where applicable).
• Account details: Login credentials and passwords (stored in encrypted form).
• Order history: Information relating to your previous purchases.
• Payment details: We use secure payment service providers and do not store your complete credit card or bank account details ourselves.
• Technical data: IP address, browser type and browsing behaviour collected through cookies.

We process your personal data solely for the following purposes:

• Order fulfilment: To deliver your products and keep you informed about the status of your order.
• Customer support: To respond to your questions and handle complaints.
• Legal obligations: For example, to comply with our tax and accounting obligations.
• Improving our webshop: To analyse browsing behaviour and optimise the user experience.
• Marketing (optional): If you have subscribed to our newsletter.

We do not retain your personal data for longer than necessary for the purposes for which it was collected. However, under Dutch tax legislation, we are legally required to retain invoice data for seven (7) years.

Louis Ruys B.V. does not sell your personal data to third parties. We only share your data with service providers that are necessary for delivering our services, including:

Hosting provider: To manage and maintain our webshop environment.

Logistics partners: To deliver your orders.

Payment service providers: To process payments securely.

IT service providers: To maintain and support our systems.

Our webshop is protected by an SSL certificate (HTTPS) to encrypt the transmission of data. In addition, we implement strict internal security measures to prevent unauthorised access to your personal data.

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of access and rectification: You may access and correct your personal data through your customer account or by contacting us.

Right to erasure: You may request that we delete your personal data.

Right to restriction and objection: You may object to the processing of your personal data for marketing purposes or request that processing be restricted.

Right to data portability: You may request that your personal data be transferred to another organisation.

Our webshop uses functional, analytical and marketing cookies. When you visit our webshop for the first time, we will inform you about our use of cookies and, where required by law, request your consent.

Louis Ruys B.V. reserves the right to amend this Privacy Statement at any time. We recommend that you review this page regularly to stay informed of any changes.